Shipping Policy

When will my order be processed?

Orders are hand made by our guitar technician and are built on demand. Please be mindful that it may take 7-14 days from the order date to process the order before shipping. Shipping times can be from 5-20 days, depending on location.

Please note that we don't ship on weekends.

Please allow extra time for your order to be processed during holidays and sale seasons. Due to COVID-19, we have seen some slow downs in distribution times up to 35 days after the order date due to slower transit speeds.

If you need to change or cancel your order, please contact us immediately. Once your order has been processed, we will be unable to make any changes.

*All shipping times exclude clearance/customs delays

Will I be charged with customs and taxes?

The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order.

Import taxes, duties and related customs fees may be charged once your order arrives at its final destination, and are determined by your local customs office.

Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of the charges, please contact your local customs office.

Tracking your package:

Once your order has shipped you will receive an email from us with a tracking number and link to track your order.